If you observe or have any problem with the quality or the functionality of our products during the warranty time period , do not doubt to be in contact with our devices support department soporte@emprenet.com.mx . We will be glad to help you resolve any problem and guarantee that your products will be working on optimal functioning.

La garantía está sujeta al diagnóstico del área de Ingeniería y Producción. El cliente o usuario final liberan a la empresa de toda responsabilidad cuando por mala instalación o uso, negligencia, manipulación, fenómenos naturales, arnés mutilado,  accesorios y/u otros que produzcan incidentes de cualquier índole. Además, para hacer uso de la garantía, the copy of the ticket or voucher of the sale will be needed, just as the device in the best conditions, with its harness and accesories, as it was purchase

Once we receive the petition via our web form https://www.emprenet.com.mx/formulario-garantias/ the support departmen will exhort you via email the purchase bill/ticket, and the IMEI number that appers below the bill, after that you should send the device to the address given in the email

Contact your sales executive, in Emprenet we have agrements with few shipping companies, we can help you find a more accesible/cheaper shipping

El dispositivo será revisado por el personal de soporte en un lapso no mayor a 60 días hábiles y, en conjunto con el proveedor de la marca, le informara si el dispositivo aplica a garantía o si el proveedor solicita el envió para revisión a detalle.

Warranty accepted Emprenet will inform you via email if the gps is approved for a warranty, and we will provide you a new one, if we have available stock, on the contrary we might have to wait for the supplier to send us the warranty device (this process might have a waiting process of few months)

To speed the warrenty process, Emprenet will recommend you other device from our stock with the same characteristics and price to be sent to you as soon as possible, It is also possible changing the gps model and pay the difference.

Emprenet enviará el dispositivo nuevo en su próximo pedido; Si usted desea se envie de inmediato el dispositivo nuevo, es necesario que usted recoja o envié la guía de regreso de dispositivo en un periodo no mayor a 60 días, de lo contrario la garantía será cancelada.

Working device/gps: Emprenet le informará vía correo electrónico que el dispositivo esta funcionando correctamente, y será necesario que usted recoja o envíe la guía de regreso del dispositivo en un periodo no mayor a 60 días, de lo contrario el dispositivo será desechado.

Warranty denied: Emprenet will inform you if the warranty was denied, if that's the case we will require you to send us the shipping guide of the device, on a time period no longer than 15 days, on the contrary the device will be thrown out.

Please keep your bill on a safe spot, it will be needed for any given warranty application. If you have any questions about the terms of the warranty or you need extra assitence, contact your sales executive, they will be able to help